TR |

PROCESS GUIDE

Steps to Sign Up

1. Clicking on the Sign Up Link

To sign up for www.kfcturkiye.com click on "Sign Up" in the top right corner of our homepage.

2. Filling Out the Form

Click the "New Member" button on the "Log In" page and fill in the Name, Surname, E-mail, Password and Phone Details completely and enter the control code correctly. If you want to be informed about the campaigns, you can individually mark the gaps titled "I want to be informed by email." and "I want to be informed via SMS." You can sign up by clicking on the "Continue" button upon marking "I have read and accept the user agreement." . When the process is completed, a welcome e-mail will be sent to your e-mail address.

3. Viewing and/or Changing Profile Information

You can see your Membership Information, Order Information, Addresses and Favorite Products by clicking on My Account next to the Welcome 'Your Name' box in the top right corner of our homepage. You can update your name, surname, mobile phone, date of birth, gender info and your password from the "Membership Information" tab. On "My Orders" section, you can see the status of your order or view your previous orders and repeat your order with a single-click. You can add new address information from the "My Addresses" section, or edit or delete the current addresses. You can view your favorite products from "My Favorites" section.

Steps to Sign In

1. Signing In

To log in, go to www.kfcturkiye.com, enter your e-mail address and your password you used when creating your account in the "Membership" link in the top right corner of our homepage. Click on the "Log in (Sign in)" button. If you mark "Remember me", you will automatically log in next time. You can enter the KFC website directly if the email addresses in your Facebook or Google+ accounts match.

2. Requesting A New Password In Case You Forget Your Password

If you forget your password, click the "I Forgot My Password" link under the Membership section. Enter the e-mail address you used while creating your membership with the control code in the forwarding page e-mail field, then click on the "send" button. The password renewal link will be sent to the e-mail account used when you sign up. Upon clicking this link, you can renew your password from the redirected page.

Steps for Product Purchase

1. Opening www.kfcturkiye.com website

You can log in and order at www.kfcturkiye.com.

2. Adding Products to Bucket

Choose the name, size, type, sauce preferences, standard and extra ingredients, beverages, desserts and similar products, from the products and/or delicious menus in the upper side of the page when ordering. Please choose the address you want order to be sent and click "Add" button. You have to choose the main product to choose other products like beverages, desserts etc.

3. Change Details in Bucket

On Your Bucket page, You can change the number of product, see the total amount of your product including VAT, delete any product in the bucket and change your selections by clicking on the products.

4. Purchasing Products in Your Bucket

You can view the products in your bucket at first on Your Bucket page. When you click the "Order" button, the minimum amount of bucket must be TRY 10.00 to process order. When you click the "Order" or "Add" button, you will be directed to the "Membership" page if you have not signed in yet.

5. Discount Coupon

If you have discount coupons from Turkent Gıda Turizm San. Ve Tic. A.Ş. or its affiliates, enter the "Discount Coupon" on "Your Bucket" screen or "Order Confirmation" screen. Click on the "Apply" button on the right side of the box where the discount coupon is entered. If the coupon is valid, the discount amount will automatically be reflected in the order amount.

6. Creating a Delivery Address for Products

You must create a record including your address information in the "My Addresses" page for us to deliver your order to your address. Also, in case you want to take your order from the shop, you should use the "Come&Get" option and choose one of the nearest KFC branches.

7. Forms of Payment Information

Depending on which shop you choose, you can choose any of the payment options at the door (Cash, Credit Card, Ticket Restaurant Meal Card, Ticket Restaurant Lunch Voucher, Sodexho Meal Card, Sodexho Lunch Voucher, Multinet, SetCard, etc.) in Forms of Payment section on the Order Confirmation screen. Payment options can be updated at any time, available options can be removed, new options can be added.

8. Send Time

The send time of your order will be determined according to the time you complete your order.

9. Payment Note

You can use the Payment Note section if there is a message you want to forward to KFC about your order.

10. Display and Approval of Order Confirmation Page

The "Order Confirmation" page requires you to check delivery addresses, the products in your bucket and the amount of the products and the accuracy of your payment option.

11. Order Completion

Once you have entered your information correctly for payment, you will see a page saying that your order has been completed. Your order number is on this page. The details about your order will also be sent to your e-mail address.

12. Approval and After

If you want to cancel your order, you can call for call center line at 444 3 555. In case of a cancellation to your order due to KFC, you will be informed by call center.

Privacy Policy

Members, who marked the gaps titled "I want to be informed by email." and "I want to be informed via SMS." on Turkent Gıda Turizm San. Ve Tic. A.Ş. website at www.kfcturkiye.com, will accept that Turkent Gıda Turizm San. Ve Tic. A.Ş. to record, store, use, update their information in the membership form for any promotion, publicity, sales, marketing, membership applications, other commercial communications and informing, to convey these information to Turkent Gıda Turizm San. Ve Tic. A.Ş.’s representatives, subsidiaries/franchisees and limited to this service, to share with the third parties providing commercial communication services, and that to allow them for commercial and other electronic communications to contact with members through SMS, push notification, e-mail, telephone and similar methods. Members, as we shall indicate in our communications, may terminate the notifications at any time they want without any reason.

Information Note

Our company policy regarding any possible discrepancies between consumer and Turkent Gıda Turizm San. ve Tic. A.Ş. and its affiliates is that the parties agree in good faith and that these discrepancies are solved with customer satisfaction as much as possible. For orders, suggestions and complaints, you can contact us via our Customer Service section on our website or our Call Center at 444 3 555. Customers may apply to Consumer Arbitration Committees or Consumer Courts for disputes relating to their order. Monetary limits for consumer arbitration committees to be responsible and authorized for discrepancies; The upper monetary limit for district consumer arbitration committees is 2,200 Turkish Liras, the monetary limit for provincial consumer arbitration committees in metropolitan provinces is between between 2,320 and 3,480 Turkish Liras, the upper monetary limit for provincial consumer arbitration committees in other provinces (non-metropolitan) is 3.480 Turkish Liras, the monetary limit for the provincial consumer arbitration committees in the non-metropolitan provinces' districts is between 2.320 and 3.480 Turkish Liras. For discrepancies over these values, consumer arbitration committees are not available so consumer courts should be applied. The competent authority is the consumer arbitration committee and consumer courts where the place of consumer's residence is located or where the transaction is made. In case of discrepancy, you may also apply to all alternative methods of setting disputes accepted in our country such as arbitration and conciliation. Alternative methods of setting disputes are known to be faster, more economical and more effective. Applying for these methods will not make you lose your right to apply for legal remedies.